General Terms and Conditions

Version July 2019

Welcome to the Terms & Conditions of Amazing Swiss Tours and Homestay.
Please read our "general terms and conditions" carefully, which apply to our services, accommodation and tours with "Amazing Swiss Tours and Homestay". Soon we will publish a version in Thai as well. If there should be any differences between the English and the Thai version, the English version shall prevail.
For easy readable "Amazing Swiss Tours and Homestay" will hereafter be named "AST".

1. Object of Agreement

"AST" offer you accommodation (homestay) in our large home and organizes and operates daily private tours through parts of Switzerland. Customers also have the possibility to book accommodation only.
Actual details about our tours, services, facilities and amenities you will find on our website "amazingswisstours.com". What all is included in our prices/rates you will find in the following chapters.

2. Conclusion of agreement

Once "AST" has accepted the customer's booking request and confirmed the reservation, the travel and accommodation agreement between the customer and "AST" is concluded. Customer and "AST" are bound to the rights and duties of this agreement from then onwards.
If one customer has signed up for other participants, the customer is liable to fulfill their obligations as well and these general terms and conditions apply to each participant. With the payment of the deposit for the reservation, the customer has accepted these "general terms and conditions".

3. Transport provisions

"AST" is using Swiss public transportation facilities such as Trains, Cable Cars, etc. and as well as a private Mini bus for comfortable travelling and connection to the Swiss public transportation facilities. "AST" cannot be held responsible for trip alterations due to any delay by or any disruption of the public transport system. In any such case compensation is excluded.

4. Travel to Switzerland, Passport and Schengen Tourist Visa

The customer is responsible for his/her travel to Switzerland, that their passport is valid for the planned journey and that the customer has applied for the needed Schengen Tourist Visa in time. The customer is responsible as well for the compliance with visa, customs, foreign exchange, compulsory international health insurance and health regulation and need to carry all necessary travel documents with them. All penalties or disadvantages as a result of disobeying regulations are at the expense of the customer only and AST cannot be held responsible for it.

5. Rates and Prices

5.1 Rates "Guided Tours and Homestay"

What is included within the rates for "Guided Tours and Homestay" (accommodation together with daily tours) are as following:

  1. Pick up from the airport Zurich-Kloten, if customer chooses one of the recommended Airlines with arrival time early Saturday morning,
  2. Bring to Zurich Airport on Saturday one week later,
  3. All necessary transportation costs within Switzerland as stated in our tour programs,
  4. All entrance fees for sightseeing attractions as stated in our tour programs,
  5. Private bus to connect between homestay and Swiss public transportation facilities,
  6. Accommodation on a Bed & Breakfast basis during the booked tour, including Dinner at our homestay,
  7. Thai speaking tour guide

There are additional services, facilities and amenities included, which depend on the season - winter, spring or summer. Actual information please visit our website: amazingswisstours.com>/p>

5.2 Rates "Accommodation only"

The rates "Accommodation only" are based on a Bed & Breakfast principle and include only the accommodation and daily breakfast during your stay. Additional services like pick-up from Airport Zurich-Kloten or shuttle service to ski facilities are subjects of separate offers according customer needs and wishes.

6. Payment conditions

All rates and prices are in Swiss Franc (CHF), strictly net and payable to the bank account stated on our invoices. A deposit payment of approximately 20% of the total amount is mandatory for the acceptance of the customer's booking. The final payment has to be on "AST" bank account not later than 30 days prior the arrival date.

7. Rates and Price changes

Switzerland has high price stability. However there might be special cases, which "AST" may be forced to raise the fixed tour price due to external reasons such as:

  • Requested changes of the tour itinerary by the customer,
  • New or increased fees or taxes,
  • Subsequent price increases of public transport companies,
  • Extraordinary price increases by providers, such as entrance fees for attractions.

In any such case "AST" will notify the customer immediately about any price change.

8. Cancellation and Refund

If you are not able to uphold your tour booking and accommodation reservation, "AST" will refund your payments according the conditions and restrictions listed below:

8.1 Written statement

If a customer needs to cancel their tour booking and/or accommodation reservation, "AST" will need a written statement send to our email-address info@amazingswisstours.com. Please notice that "AST" only accept cancellations which are send to the above email-address.

8.2 Refunds in Swiss Franc (CHF)

Please note that all refunds are made by bank transfer in Swiss Franc (CHF) to your preferred bank account only.

8.3 Bank money transfer fee

"AST" will at least deduct the bank money transfer fee of CHF 5.00 per transaction from the refund amount. Other deduction conditions are stated in the following sections.

8.4 Currency fluctuations

Please note that the refund amount in THB received on your own bank account may differ from the amount in THB, which you transferred originally to "AST". There might be additional fees of your bank as well.

8.5 Cancellation due to visa refusal

If your Visa application was rejected and you have send the official statement of the Embassy which refused the visa to "AST" email-address mentioned in paragraph 8.1, "AST" will reimburse all your already made payments, less any deduction mentioned in the previous paragraphs above.

8.6 Cancellation "Accommodation and Tours" due to personal reasons

This paragraph applies only for "accommodation and tours" bookings, because "AST" will organize and purchase transportation tickets for the daily tours and therefore the refund will be calculated individually.
If a customer needs to cancel their accommodation reservation and/or tour booking due to any personal reasons like illness, accident or important family matters, already made payments will be refund by "AST" as follows:

  • Up to 31 days before arrival: full amount less any deduction mentioned in the previous paragraphs above.
  • From 30 up to 15 days before arrival: full amount, less any deduction mentioned in the previous paragraphs above and less any fees which have to be paid to the public transportation companies for the cancellations and less 5% of the total booking amount for "AST" administration expenses.
  • From 14 up to 1 day before arrival: full amount, less any deduction mentioned in the previous paragraphs above and less any fees which have to be paid to the public transportation companies for the cancellations and less 10% of the total booking amount for "AST" administration expenses.
8.7 Cancellation "Accommodation only" due to personal reasons

This paragraph applies only for "accommodation" bookings, Bed and Breakfast basis without any tour combination.
If a customer needs to cancel their accommodation reservation due to any personal reasons like illness, accident or important family matters, already made payments will be refund by "AST" as follows:

  • Up to 31 days before arrival: full amount less any deduction mentioned in the previous paragraphs above.
  • From 30 up to 1 day before arrival: full amount, less any deduction mentioned in the previous paragraphs above and less 1 day fee per person.
8.8 Late arrival

In case of a late arrival "AST" will not be able to refund any payments made by the customer nor part of such payments.

8.9 No Show

In case of a late arrival "AST" will not be able to refund any payments made by the customer nor part of such payments.